Help Desk & Support
Open source help desk to manage customer support tickets. Email integration, team collaboration, and knowledge base included.
What You Get
How It Works
Powered by FreeScout
FreeScout is a free, open source help desk and shared mailbox. It's a self-hosted alternative to Help Scout, Zendesk, and Freshdesk with all the features you need.
Clean, modern interface that your support team will love. Customers just email you - no portal login required.
Deploy FreeScoutKey Features
Email Integration
Convert emails to tickets automatically
Shared Inbox
Collaborate with your team on tickets
Knowledge Base
Self-service articles for customers
SLA Management
Track response and resolution times
Built for Teams
Assign tickets to team members, add internal notes, and collaborate on complex issues. See who's working on what and avoid duplicate responses.
Collision detection prevents two agents from replying to the same ticket simultaneously. Saved replies let you respond quickly to common questions.
Open Source Alternative to Zendesk
Stop paying per-agent fees that scale with your team. FreeScout gives you the same core features - shared inbox, automation, knowledge base - without the enterprise price tag. Your support data stays on your infrastructure.
Ready to improve your support?
Start with a free account and deploy your help desk today.
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